Frequently Asked Questions

General Questions

Q What are the benefits of creating an account?
Q How can I receive a coupon code?
Q I cannot Log In to my account

Orders

Q Can I pick-up my order?
Q Can I place the order over the phone?
Q I need to modify/cancel recently placed order?
Q I found an error in my Shipping Address
Q Do you charge tax on Canadian orders?
Q Do you charge tax on U.S. orders?

Payment

Q What type of payment methods do you accept?

Shipping

Q What is the order processing time?
Q Do you ship orders with Tracking Numbers ?
Q Do you ship orders with Insurance?
Q What are estimated order delivery times?
Q The USPS Tracking Number shows no progress

Returns

Q How can I return a product(s)?
Q Who to contact for the return?
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