How to order:
We are happy to accept all Orders considering they are for personal use, and must not be used for commercial use or purposes. We will not accept Orders which are intended for resale or distribution for commercial purposes. The resale of Products for commercial purposes is prohibited without written consent from us.
Before you “Place Order” using this Website you will go through the several steps in the checkout process. The steps are as follows: 1. Checkout Method; 2. Billing Address Information; 3. Shipping Address Information; 4. Shipping Method; 5. Payment Method; 6. Order Review; 7. Place Order. The Order Review page will show the list of Products to be ordered by you, with the purchase price specified in the currency you have selected along with any applicable charges, taxes and shipping fees. Once you click Place Order, the Order will constitute an offer from you to us to purchase the Products(s) described in the Order Review. After clicking Place Order button the next page will be your “Order Confirmation”, it will show you order confirmation number. Important to note that the Website and its contents are not to be construed as an offer to sell any Product or service. Orders are not binding on us until accepted by us. We acceptance of the Order will be indicated by the return e-mail which will include Order Confirmation, return emails will be sent to your e-mail address you will fill out during checkout process.
Please be advised, by submitting Order to us we may verify certain items before we will fulfill and ship your Order, including without limitation your personal information, your payment information, your creditworthiness, or take other measures to detect and protect against fraud or theft. Our account specialists may contact you by telephone, to verify certain Order information before fulfilment. In case we suspect fraud or fraudulent activity we reserve the rights in our sole discretion to cancel your Order and refund the amount paid back to the credit card or PayPal account you placed the Order with.
Please note that Orders placed on weekends or holidays will not be processed until the following regular business day; please allow 2 days Order processing time.
Orders are processed and shipped during regular business hours (10:00 am - 4:00 pm EST, Monday through Friday, except Ontario statutory holidays).
If we face difficulties processing or shipping your Order, you will be contacted by a customer service representative and given an opportunity to either change or cancel your Order.
In the event you want to cancel the Order you have placed with us, please notify us within TWO (2) hours from the time the Order is placed. Sending cancellation request after TWO (2) hours have passed may result in a partial refund. Partial refund amount is calculated as follows: We will subtract the shipping cost from the total Order amount. Shipping cost is not refundable once we have paid for postage.
In the event you have benefited from the free shipping, we will deduct the initial shipping cost it has cost us to ship your package and subtract it from the total amount stated on your Order.